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Zillow Reviews


Karen was helpful and insightful and quick to respond. The process was smooth and easy. She offered clear communication on the loan process as well as good information on determining an appropriate property to match the loan and my goals.


She made the whole home buying process so much easier.. I never had to worry about her end. I felt like she always had our best interest at heart. She went over all details and was available to answer all my questions

t bochichio

My first time buying a home and Karen not only made it pleasant, but she made it simple as well. She was always available to answer any questions I had no matter the day or time of day. Karen made this a nothing less than awesome experience and I would recommend her to anyone.


I'm not one for typing but, what a fantastic woman. Worked with my wife and I for a few years while we were getting back on our feet. Made us feel very comfortable and Normal. I feel that, not only did we buy a house but made a friend.


I was given Karen's name by my realtor, and i'm very grateful for that. I was pretty much set on a mortgage product from another vendor, which on the face of it looked like a bargain, until Karen was able to help me break down the fees & costs. Her no-pressure, friendly attitude is a real bonus and she was extremely responsive to all my questions. The whole process was quick & smooth. Very pleased I chose Karen & Coastway!


Karen was such an amazing person to work with! She was extremely helpful and patient with us during the whole process. She was always easy to get ahold of. Had the answer to every question! Always responded promptly to all emails and phone calls. She made us feel welcome and like family every time we saw her. She truly made buying our first house such a memorable experience. I would recommend her to anyone and everyone!


Karen is amazing and more than helpful and knowledgable with the mortgage process. By far the best person we have ever worked with. Buying a home is a stressful process and Karen has helped us through it twice...stress free!


Great experience with Karen. She was there for any question or need that I had 24/7. All and all made what could be a very stressful experience a great one. Top notch in my book. Highly recommend


I was originally referred to Karen by a few different sources and it was clear as to why. She communicates clearly and directly with expert knowledge and understanding of first time home buyers. Her timelines were realistic and accurate and let us know what to expect every step of the way. If this is your first time buying a home or have had subpar experiences in the past, I have 100% faith that Karen is the right choice for you.


Karen made it so easy for us to find the right loan to fit our needs. She is such a wonderful person and I can't imagine ever using anyone else. She was there every second that we needed her and she made us stay positive when it got stressful. Karen is so kind hearted and she made us feel like we were going to get our first home even if it was the last thing she did! It really was an easy process, especially when you have someone so amazing right by your side.

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Customer Survey Reviews

Sherri Ann

I had a wonderful experience with HarborOne. Karen DaCunha Xavier made the experience a pleasure from start to finish, and exceeded my expectations. Thank you Karen & Isabella and everyone committed to my success .



Karen M Xavier DaCuha TOTALLY ROCKS!!
She has been such a blessing to me with her kind, caring and absolutely passionate way that she conducts herself. Karen is a one of a kind, truly a gem!! Karen knows exactly how to make a person feel like they are the most important person on the planet, even when you know darn well she totally has a full work load!! I can't express how much gratitude I have for this woman and how much of an impact she has had on not only my loan process, but on how I view people when I am totally out of my comfort zone!! Lastly, I just have to say this even though I am sure anyone who has personally come into contact with her can attest she is absolutely the best part of HarborOne!! Please tell her how wonderful she is and make her feel the same way she makes others feel DAILY!!



the whole team at HarborOne did great job

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I had a wonderful experience with HarborOne. Karen DaCunha Xavier made the experience a pleasure from start to finish, and exceeded my expectations. Thank you Karen & Isabella and everyone committed to my success . - Sherri Ann
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